Privacy Policy
Last Updated: March 2, 2026
VivideoAI ("App", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Summary: We collect minimal data necessary to provide our AI video and image processing services. Your photos and videos are processed securely and are not shared with third parties for marketing purposes.
1. How We Use Your Information
We use your information to:
- Provide Services: Process your images and videos using AI technology
- Manage Accounts: Create and maintain your user account
- Process Transactions: Handle credit purchases and usage
- Security: Detect and prevent fraud or abuse
- Improve Services: Analyze usage patterns to enhance features
- Customer Support: Respond to your inquiries and feedback
- Legal Compliance: Meet applicable legal obligations
2. Information We Collect
2.1 Information You Provide
| Data Type |
Purpose |
Required |
| Account Information |
Name, email (from Apple/Google Sign-In) |
Optional |
| Photos/Images |
To provide AI video and image processing services |
Yes (for service) |
| Payment Information |
Processed by Apple/Google, not stored by us |
For purchases |
2.2 Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, time spent in app, crash reports
- Log Data: IP address, access times, app version
2.3 Information from Third Parties
When you sign in using Apple or Google, we may receive:
- Your name (if you choose to share it)
- Email address (may be hidden with Apple's private relay)
- Profile picture (optional)
3. Face Data
Important: We take the handling of face data very seriously and are committed to protecting your privacy. Our AI processing services may involve analyzing facial features in photos you upload. Here's how we handle this data:
Face Data Collection and Use
- Purpose: Face data is used solely to provide AI video and image transformation services (such as AI Style and clothing swap features). We analyze facial features temporarily to generate your requested transformations.
- Processing: Facial analysis is performed on secure servers during processing using encrypted connections.
Face Data Storage
- We Do NOT Permanently Store Face Data: Face data is NOT retained after processing is complete.
- Retention Period: Any facial feature data extracted during processing exists only in temporary memory and is automatically deleted within seconds after the transformation task is completed. We do not store face data in any database or persistent storage.
- No Biometric Templates: We do not create, store, or maintain any biometric templates, facial recognition profiles, or face prints.
- No Identification: We do not use face data to identify, verify, authenticate, or track any individuals.
Face Data Sharing
- We Do NOT Share Face Data: Face data is never shared, sold, or transferred to any third parties for any purpose, including advertising, analytics, or any other reason.
- No Third-Party Access: No third parties have access to your face data. Our AI processing is performed entirely on our own secure servers.
- Third-Party Storage: Since we do not share face data with any third parties, no third parties store your face data.
Your Rights and Control
- Your Control: You control which images to upload and can delete your generated content at any time.
- Consent: By uploading photos containing faces, you confirm that you have obtained consent from any identifiable individuals in those photos.
4. Image and Video Data Handling
Important: Your privacy regarding uploaded images and generated content is a top priority.
4.1 Processing
- Images are uploaded to our secure servers for AI processing
- Processing is performed using industry-standard security measures
- All data is transmitted using encrypted connections (HTTPS/TLS)
4.2 Storage
- Uploaded images are temporarily stored during processing
- Generated results are stored to allow you to access your works
- You can delete your generated works at any time
- We do not use your images to train AI models without explicit consent
4.3 Retention
- Source images: Deleted after processing completion
- Generated content: Retained until you delete them or close your account
- Account deletion: All associated data is permanently deleted
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption: Data transmitted using TLS/SSL encryption
- Secure Storage: Data stored on secure cloud servers
- Access Controls: Limited employee access to personal data
- Regular Audits: Periodic security assessments
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Sharing and Disclosure
6.1 We Do NOT:
- Sell your personal information to third parties
- Share your images or videos with advertisers
- Use your data for targeted advertising
6.2 We May Share Information With:
- Service Providers: Cloud hosting, analytics, and payment processors who assist in operating our services (bound by confidentiality agreements)
- Legal Authorities: When required by law or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Your Rights and Choices
7.1 Access and Portability
You can:
- View your account information within the App
- Download your generated images and videos
- Request a copy of your personal data
7.2 Correction and Deletion
You can:
- Update your account information
- Delete individual generated works
- Request deletion of your entire account
7.3 Opt-Out Options
- Push notifications: Manage in device settings
- Marketing emails: Unsubscribe link in emails
- Analytics: Contact us to opt out
8. Third-Party Services
Our App integrates with the following third-party services:
| Service |
Purpose |
Privacy Policy |
| Apple Sign-In |
Authentication |
Apple Privacy |
| Google Sign-In |
Authentication |
Google Privacy |
| Apple App Store |
In-App Purchases |
Apple Privacy |
| Google Play Store |
In-App Purchases |
Google Privacy |
9. Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.
10. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law
After account deletion, we may retain certain data for legal compliance for up to 90 days.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Data processing agreements
- Compliance with applicable data protection laws
12. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have additional rights:
- Right of Access: Obtain a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive data in a portable format
- Right to Object: Object to certain processing activities
To exercise these rights, contact us at the information provided below.
13. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Of the sale of personal information (we do not sell data)
- Non-Discrimination: We will not discriminate against you for exercising your rights
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by:
- Posting the new policy in the App
- Updating the "Last Updated" date
- Sending a notification for significant changes
We encourage you to review this policy periodically.
16. Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection team at:
Email: [email protected]